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AMFI ARN 324457 · Regulated grievance process

Grievance redressal at Saventh

A clear path to raise concerns about your Saventh account, workplace programme, or mutual fund transactions — with defined timelines and escalation options.

Saventh is committed to fair, transparent resolution of complaints. Whether you are a salaried employee using the investor app, an HR admin on the workplace portal, or a distribution partner, this page explains how to lodge a grievance, what to expect, and when you can escalate to AMFI or SEBI SCORES.

We treat every grievance seriously. Educational content and platform support are handled separately from regulated mutual fund transaction disputes — both paths are listed below.

Contact support View regulatory disclosures

What issues can you raise as a grievance?

Login failures, OTP issues, app crashes, incorrect profile data, or inability to access Learn quests or HR dashboards after verified enrolment.

Employer onboarding delays, session scheduling disputes, incorrect company mapping, or concerns about how HR engagement data is displayed (not investment performance).

SIP debit failures, order status mismatches, KYC or FATCA rejections, redemption delays, incorrect NAV application, nominee update issues, or statement discrepancies executed via BSE Star MF.

Unauthorized access concerns, consent withdrawal requests, or disputes about how personal data is processed — cross-reference [`/legal/privacy`](../legal/privacy.md).

Co-brand portal access, commission statement queries, or referral tracking disputes on partner dashboards.

General product questions → [`/faq`](./faq.md). Investment suitability or “which fund?” guidance → Saventh Learn or a licensed advisor. Market loss complaints where schemes performed per disclosed risk → see [`/legal/mf-disclaimer`](../legal/mf-disclaimer.md).

Keywords: Saventh complaint categories, mutual fund transaction dispute India

How to lodge a grievance — step by step

CTA: `.button-primary` → "Open contact form" → `/contact`

Channel	Best for	Response target
`/contact` form	All users	Acknowledgement ≤ 3 working days
support@saventh.com	Written trail, attachments	Same
In-app Help ticket	Investor / HR app users	Same
Phone (if published on `/contact`)	Urgent access blocks	Same-day triage where possible

Grievance redressal officer and registered entity

Answer-first: Saventh's mutual fund distribution services are provided by Half Billion Technology Pvt Ltd, an AMFI-registered intermediary. Your grievance redressal officer is the primary point of contact before external escalation to AMFI or SEBI.

CTA: `.button-2` → "Full regulatory disclosures" → `/legal/regulatory`

Keywords: Half Billion Technology Pvt Ltd grievance, AMFI ARN 324457 complaint

Field	Value
Legal entity	Half Billion Technology Pvt Ltd
Brand / platform	Saventh
AMFI registration	ARN 324457 (mutual fund distributor)
Execution infrastructure	BSE Star MF (StAR MF) — Member ID 65907
Registered office	[Counsel to confirm full address — city, state, PIN]
Grievance email	grievance@saventh.com (or support@saventh.com until dedicated mailbox live)
Grievance officer	[Name, designation — counsel to appoint]
Compliance contact	compliance@saventh.com

Resolution timelines and escalation levels

Compliance note: Escalation does not pause your statutory rights. Keep copies of all correspondence and ticket IDs.

Escalation level	When to use	External body
L1 Support	All issues — mandatory first step	Saventh
L2 GRO	Unsatisfactory L1 outcome	Saventh officer
L3 AMFI	MF distribution conduct, ARN disputes	AMFI
L4 SCORES	Unresolved MF/investor complaints	SEBI
L5 BSE	Settlement / infrastructure (rare)	BSE

Mutual fund transaction grievances — what to include

Mutual fund investments are subject to market risks. Read all scheme-related documents carefully. Saventh does not guarantee returns. See [`/legal/mf-disclaimer`](../legal/mf-disclaimer.md) and [`/legal/investor-disclaimer`](../legal/investor-disclaimer.md).

Keywords: BSE Star MF complaint, SIP failure grievance India

**Folio number** and **scheme name** (exact as on statement)
**Order date & time** (IST) and **amount**
**Payment reference** (UPI / net banking / mandate ID) if debit occurred
**BSE order / exchange reference** if visible in app or email confirmation
**Expected vs actual status** (e.g. “debited but units not allotted”)

Issue type	Typical cause	Saventh action
SIP debit, no allotment	Bank delay / BSE pending	Trace on BSE Star MF; credit or allot
KYC rejected	PAN/Aadhaar mismatch	Guide re-submission via CKYC
Redemption delay	AMC cut-off / bank holiday	Confirm AMC payout timeline
Wrong scheme selected	User-initiated order	Explain irreversibility; no market loss claims

Workplace programme grievances — for HR and employees

Issues with demo scheduling, employer dashboard access, integration data feeds, or employee roster accuracy. Contact your Saventh account manager or use `/contact` with subject “Workplace programme”. HR contractual matters may reference [`/legal/terms`](../legal/terms.md) employer sections.

Issues joining your company on Saventh, referral rewards, Learn app access, or incorrect employer mapping. Use in-app Help or `/contact` with your company name and work email domain.

Data note: HR sees aggregated engagement metrics — not individual portfolio values unless explicitly configured and consented. Privacy disputes → [`/legal/privacy`](../legal/privacy.md).

Frequently asked questions

How long does Saventh take to resolve a grievance?

Saventh targets acknowledgement within 3 working days and resolution within 15 working days for most issues. Complex mutual fund settlement cases involving AMCs or banks may take longer; you will receive written updates.

Should I complain to Saventh or SEBI SCORES first?

Raise the grievance with Saventh first so we can trace BSE Star MF orders and KYC records. If you are unsatisfied with the final response, you may escalate to AMFI or lodge a complaint on SEBI SCORES.

What is SEBI SCORES and when should I use it?

SCORES (SEBI Complaints Redress System) is SEBI's official portal for investor complaints about securities market intermediaries, including mutual fund distributors. Use it after exhausting Saventh's internal grievance process for MF-related disputes.

Can I raise a grievance if I lost money in a mutual fund?

Market losses due to NAV movement are an investment risk, not a service grievance. Saventh can help with transaction errors, unauthorized orders, or disclosure issues. See `/legal/mf-disclaimer` for risk language.

Is there a toll-free number for Saventh grievances?

Published phone numbers (if any) appear on `/contact`. Email support@saventh.com and the `/contact` form are always available for documented grievance trails.

How do I track my grievance status?

Reply to your acknowledgement email with your ticket ID, or check in-app Help ticket status on the investor or HR app. HR bulk issues may be tracked through your account manager.

Does filing a grievance affect my Saventh account?

No. Raising a legitimate grievance does not impact your access to the platform or your investments. Retaliation against complainants is prohibited under Saventh policy and AMFI guidelines.

Frequently asked questions about grievances

See **Page FAQs** below. Our team will guide you through the right channel — whether it is a quick fix or a formal grievance.

Contact Saventh support

Mutual fund investments are subject to market risks. Read all scheme-related documents carefully. Saventh is an AMFI-registered mutual fund distributor (ARN 324457).

Saventh Investment is an AMFI Registered Mutual Fund Distributor.

Disclaimer: Mutual fund investments are subject to market risks. Please read the scheme information and other related documents carefully before investing. Past performance is not indicative of future returns. Please consider your specific investment requirements before choosing a fund, or designing a portfolio that suits your needs.

Saventh Investment makes no warranties or representations, express or implied, on products offered through the platform of Saventh Investment. It accepts no liability for any damages or losses, however, caused, in connection with the use of, or on the reliance of its product or related services. Terms and conditions of the website are applicable.
Investments in Securities markets are subject to market risks, read all the related documents carefully before investing.

AMFI Registered
ARN - 324457